: Seeing someone arrive after you but get served first triggers a strong negative psychological response. Waiting as a Coping Strategy Waiting for healthcare: a concept analysis - PubMed
The experience of waiting is less about the actual time spent and more about how that time is perceived. David Maister’s seminal work, , identifies several key principles that influence our frustration levels: Waiting
: Emotional states like fear or nervousness directly distort our temporal perception. : Seeing someone arrive after you but get
: This is why businesses provide entertainment or tasks (like menus in a lobby) to distract customers. : This is why businesses provide entertainment or
While "waiting" is often viewed as a passive or frustrating interval, academic and psychological research suggests it is a complex behavioral state governed by specific principles of perception and coping.
: Not knowing how long a wait will last creates significantly more anxiety than a fixed, communicated duration.