Connecting a DVR / NVR to Night Owl HD after a Password Reset :

Users sometimes encounter connectivity issues, which can often be resolved with the following steps:

The app is free to use, and recordings are stored locally on the system's hard drive rather than a paid cloud service. Troubleshooting & Support

If you change your DVR/NVR password, you must update it in the "Device Manager" section of the app to restore the connection. User Perspectives

If the app "snaps back" to live video or fails to connect, try power cycling your router and phone or reinstalling the app.