: Allows users to use tags as conditions in the report builder for flexible data filtering.
A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report
: Monitor metrics like reply time per tag to see which issues take your team the longest to solve. Tagged
: Provides a Tags report to monitor conversation types and training needs.
: Includes a Tags report within its Rank Tracker to analyze groups of keywords as a single "topic cluster". : Allows users to use tags as conditions
: Most advanced reports allow you to filter by multiple topics simultaneously (up to 40 in some platforms) and view data through topic hierarchies (main categories vs. sub-topics).
: Leverage platforms that use AI to group similar mentions into categories automatically (like "Staff Performance" or "Maintenance"), saving you from manual tagging. Platform-Specific Availability Key Benefits of a Topics Report : Monitor
: Use "Detailed View" sections to compare the performance of different keyword tags or customer interest categories against each other or against competitors.
