Process Consultation Revisited: Building The He... -

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    Process Consultation Revisited: Building The He... -

    The client asks the consultant to diagnose the "sick" organization and prescribe a cure.

    The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software").

    Every question or comment changes the client's perspective. Process Consultation Revisited: Building the He...

    Schein defines process consultation (PC) as a philosophy of "helping" that focuses on the within an organization—communication, leadership, and group dynamics. The goal is to establish a relationship where the client feels empowered to diagnose and solve their own problems. The Three Models of Help

    Pay attention to how the client reacts to you. The client asks the consultant to diagnose the

    Use mistakes (yours or the client’s) as learning moments.

    If you're stuck, be honest with the client and figure it out together. Key Takeaway Schein defines process consultation (PC) as a philosophy

    Schein outlines ten rules to guide the consultant’s behavior: