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: Have your version of Windows or the specific Microsoft 365 app name ready.

: Write down any specific numbers or messages that pop up. microsoft tech support

: You can request a callback by providing your phone number through the Get Help site. : Have your version of Windows or the

: Summarize your problem in one short sentence (e.g., "Word crashes when saving to OneDrive"). : Summarize your problem in one short sentence (e

Microsoft will call you out of the blue or send unsolicited pop-ups asking for personal information to "fix" your computer. If you receive a text, legitimate security alerts from Microsoft typically come from the number 69525 .

To get the best help from Microsoft tech support, you should have your details ready before you reach out. Whether you use the Microsoft Contact Us page or the app, providing clear information will speed up the process. Details to Prepare