As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders
Food, cosmetics, jewelry, underwear, select lingerie, swimwear, and clearance items marked as "Final Sale" cannot be returned. forever 21 buy online return in store
Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. As of April 2026,