Faqs.pdf -

: Include an indexed search or keyword-based navigation so users can find specific topics without scrolling through the entire document.

: Always include an "escalation" path—such as a link to a support form or a phone number—for cases where the FAQ doesn't solve the problem. FAQS.pdf

To give you the best recommendation, could you tell me more about or who will be using it (e.g., employees, customers, or students)? Special cases | Digital.gov : Include an indexed search or keyword-based navigation

: Ensure the content uses simple, jargon-free words that match the way your actual customers speak. FAQS.pdf