Buying Air India tickets online is a that frequently results in traveler frustration due to technical glitches and poor post-booking support. While the airline offers competitive pricing and extensive global routes, its digital infrastructure and customer service often fail to meet international standards. Online Booking Experience
Obtaining refunds for cancelled tickets is a major pain point, with some customers waiting over a month despite being promised a 10-day turnaround. Air India: Book Flight Tickets - Apps on Google Play
The Air India official site is frequently cited by reviewers as being glitchy. Users often encounter errors during seat selection or payment, sometimes being charged without receiving a booking confirmation.
Conversely, some users on the App Store find the mobile application more intuitive and easier to navigate for date selection and reward claims.