To check if you have an active protection plan, you can look up your via the Best Buy App or the Member Sign-in page.

: Best Buy typically handles these claims only within their standard return window (usually 15 days for standard members). After that, you must deal with Sony directly:

come with a from Sony.

: Using your GSP for a replacement typically fulfills that specific contract. You may need to purchase a new protection plan for the replacement controller. 2. Sony Manufacturer Warranty DualShock 4 controllers

: The item must be in "like-new" condition with all original packaging for a full refund. Quick Summary Table Manufacturer Warranty Geek Squad Protection Duration Typically 2 Years Accidental Damage Stick Drift Often excluded (wear/tear) Claim Method Mail-in to Sony In-store at Best Buy Required Proof of purchase Phone number or Account

: Bring the faulty controller to any Best Buy store . They can often provide an immediate in-store exchange for a new controller if it’s in stock. If not, they may issue store credit or order a replacement for you.