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A common complaint involves the difficulty of reaching human agents, with users citing "nightmare" experiences navigating automated bots.

The most widespread "interesting report" regarding Geek Squad is its status as a primary target for phishing.

In 2023, the FTC received approximately 52,000 scam reports involving Geek Squad or Best Buy impersonation—surpassing both Amazon (34,000) and PayPal (10,000).

Major complaints and lawsuits have alleged technicians secretly recorded customers or mishandled private files, including nude images found during repairs.

Common complaints involve fake emails claiming a "Geek Total Protection" subscription has auto-renewed for high fees (often around $499.99), pressuring victims to call a fraudulent number to "cancel".

A notable report from NPR detailed that the FBI used paid informants within Geek Squad to flag specific types of illegal content found on customer devices. Helpful Links