Strong praise for technician Bryan; excellent warranty "My Best Buy Total" support. (Britton Pkwy) — 4.1 / 5

Best Buy's Geek Squad services in Columbus, Ohio, generally receive moderate to positive feedback, though experiences vary significantly by location and specific service needed. Customer sentiment often highlights but frequent frustrations with phone support and long wait times . Local Geek Squad Locations & Ratings Geek Squad Rating Store Rating Notable Highlights Morse Road (Easton Area) 3.3 / 5 4.1 / 5

Technicians like Darla ( Morse Rd ) and Bryan (Polaris) are frequently cited for going "above and beyond" to fix complex issues or advocate for customers during warranty claims.

Mixed; some reports of unhelpful staff but specific praise for "Mustafa" in computers. 3.6 / 5 — Rated as average; similar to other regional centers. ⚡ Key Customer Insights The Pros: What Works Well

Many users report that simple issues (like data transfers or quick checks) are handled for free and in under 15 minutes if you have an appointment. The Cons: Common Complaints Geek Squad