Anything

The moment you say "but," the apology dies. A "but" is a justification in disguise. "I’m sorry I was late, but traffic was terrible."

"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But" Anything

Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement) The moment you say "but," the apology dies