The UHD 620 often experiences lag or freezing due to outdated drivers.
If you are trying to watch videos in a web browser (like Chrome or Edge) and they are lagging: Go to your browser > System .
It sounds like you might be having trouble with video playback on a computer using . This is a common issue, especially with higher-resolution .mp4 files or modern codecs. 620 mp4
If you are on Windows 10 or 11, some .mp4 files (specifically H.265) require a specific extension from the Microsoft Store to play in native apps.
If a specific .mp4 file is stuttering or showing a black screen, it might be using a codec your hardware doesn't like (such as H.265/HEVC). The UHD 620 often experiences lag or freezing
Ensure is turned ON .
Note: If the video is still glitchy, try turning it temporarily to see if your CPU handles it better than the UHD 620. 5. Check for "HEVC Video Extensions" This is a common issue, especially with higher-resolution
Visit the Intel Driver Support Assistant to automatically scan for and install the latest drivers.