You will initially be greeted by a bot. To reach a human agent, type "Contact Agent" or "Live Chat" repeatedly into the message box. 2. Submitting a Support Ticket
Specific regions sometimes have dedicated addresses, such as customercare@sheinindia.in for India-based inquiries. Important Things to Remember You will initially be greeted by a bot
SHEIN is highly active on social platforms. While they won't process a refund directly through a DM, their social media teams can often escalate a ticket if you aren't getting a response elsewhere. Submitting a Support Ticket Specific regions sometimes have
For the quickest resolution, the feature on the SHEIN app or website is your best bet. For the quickest resolution, the feature on the
If you are contacting them for a return, remember that items must generally be in their original packaging with tags attached. You can find full details on the Returns & Refunds Policy page .
SHEIN typically responds to these tickets within 24 hours .